SHIPPING & RETURNS

Return policy

We accept returns and exchanges on U.S. orders within 30 days of delivery for unused, unworn items. Final Sale items are not eligible.

Start a return or exchange at rye51.com/apps/redo/returns-portal/login

Return shipping on eligible U.S. orders is free. A prepaid label is provided in our returns portal.

Approved refunds are issued to the original form of payment within 7–14 days of Rye 51 receiving the item. Original shipping charges are non-refundable. Refunds may take up to 30 days to appear on your statement.

We do not accept returns or exchanges on orders shipped outside the United States.

You may return or exchange an eligible online order in a Rye 51 or Q Clothier store. Bring your original order confirmation email.

Domestic shipping

We ship in-stock U.S. orders via USPS and UPS. Rye 51 does not ship outside the United States.

Orders over $250 qualify for free economy shipping; orders under $250 ship for a flat $12.95.
Orders over $500 qualify for free express shipping; orders under $500 ship for a flat $30.00.

Please allow up to two business days for order processing and tracking. Once your tracking number is issued, economy delivery typically takes 2–5 business days depending on your location.

Lost, stolen, or missing packages

Once an order has shipped and a tracking number has been issued, delivery responsibility transfers to the carrier. If a package is lost in transit, Rye 51 will open a claim with UPS or USPS.

If the carrier accepts responsibility for the loss, Rye 51 will issue a replacement or refund once the claim has been approved.
If the carrier confirms the package was delivered, the claim will be denied and Rye 51 cannot issue a refund or replacement.

Packages marked “Delivered” by the carrier are considered successfully delivered.

If you believe your package was stolen after delivery: check with neighbors or household members, contact your local carrier office, and file a local police report. For higher-value orders, you may request signature-required delivery by contacting us before shipment. Ship to a secure location and monitor tracking.

Final Sale

Items marked with the Final Sale badge, Mystery Boxes, and Alterations (hemmed pants) are Final Sale and cannot be returned or exchanged. Products purchased during promotional events such as 12 Days of Summer and 12 Days of Christmas are also Final Sale. In-store returns are accepted on all items except Final Sale, Mystery Boxes, and Alterations (hemmed pants).